At Martgoz, we want you to be happy with every order. If something isn’t right, we’ll make it right.
7-Day Replacement & Return Guarantee
You can request a replacement or return within 7 days of receiving your order.
When You Can Return an Item
- The product is defective or not working
- You received the wrong item (wrong model, colour or size)
- The product is damaged or has parts missing
- You changed your mind, as long as the item is unused and in its original packaging with all accessories
Items We Cannot Accept Back
- Products that have been used, washed or physically damaged by the customer
- Personal-care items with opened hygiene seals, such as trimmers, epilators and earbuds, unless they’re faulty
- Items returned without the original box, accessories or free gifts
- Requests made after 7 days of delivery
How to Request a Return
- Message us on WhatsApp: 0334-3339062 or email contact@martgoz.com
- Share your order number and photos or a video showing the problem
- Our team will reply within 24 hours with return instructions
- Pack the item securely in its original packaging and send it back as we guide you
Tip: Record a short video while opening your parcel. It helps us resolve damage or missing-item claims quickly.
Return Shipping Charges
- Defective, damaged or wrong item: Martgoz pays the return shipping.
- Change of mind: the customer pays the return shipping.
Replacements
Once we receive and check the returned item, we’ll send the replacement within 2–3 working days, subject to stock. If the same item is out of stock, you can choose another product or a refund.
Refunds
- Refunds are processed within 3–5 working days after we receive and inspect the item.
- For Cash on Delivery orders, we refund through JazzCash, Easypaisa or bank transfer. Please share your account details with us.
- For JazzCash or bank transfer orders, we refund to the same account you paid from.
- Original delivery charges are non-refundable, except when we sent a wrong or defective item.
Refused or Unaccepted COD Orders
Refusing a parcel at delivery without a valid reason costs us double shipping. Repeated refusals may mean we can only accept advance payment for future orders.
Contact Us
WhatsApp: 0334-3339062
Email: contact@martgoz.com
Address: Clifton Block 1, Karachi, Pakistan