Privacy Policy

Effective Date: June 1, 2025 | Last Updated: June 4, 2026

Welcome to Martgoz (www.martgoz.com). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

📋 Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Cookies & Tracking Technologies
  4. Sharing Your Information
  5. Data Retention
  6. Your Rights
  7. Data Security
  8. Changes to This Policy
  9. Contact Us

1. Information We Collect

When you browse our store or place an order, we collect specific details to ensure a seamless shopping experience:

  • Personal Details: Name, phone number, and email address.
  • Delivery Details: Shipping address, city, province, and postal code.
  • Order Details: Products ordered, total order value, and selected payment method.
  • Technical Data: IP address, browser type, device type, and pages visited.

🔒 Payment Safety Note: We do not collect credit or debit card details. All orders at Martgoz are strictly processed via Cash on Delivery (COD).

2. How We Use Your Information

We utilize your data to provide, improve, and secure our services, specifically to:

  • Process and fulfill your orders for delivery across Pakistan.
  • Contact you regarding order status, shipping updates, or delivery adjustments.
  • Respond to customer support queries submitted via WhatsApp, phone, or email.
  • Send promotional messages and exclusive offers (only with your consent; you can opt out at any time).
  • Enhance website functionality, product offerings, and overall customer experience.
  • Detect, investigate, and prevent fraudulent activities or misuse of our services.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools (including the Meta Pixel) to optimize your experience and deliver relevant advertisements on Facebook and Instagram.

Cookie Breakdown

Cookie TypePurpose
Essential CookiesRequired for basic website operations, such as managing your shopping cart.
Analytics CookiesHelp us analyze website traffic and user behavior to improve our platform.
Marketing CookiesUsed by Meta to show you personalized ads based on your browsing history.

Note: You can manage or disable cookies through your browser settings. However, disabling them may impact your ability to use certain features on our site.

4. Sharing Your Information

We respect your privacy. We do not sell, trade, or rent your personal data to third parties. We only share your information with trusted partners for essential operations:

  • Courier Partners: We share your name, phone number, and delivery address with our logistics partners (such as Leopards, TCS, or PostEx) exclusively to fulfill your delivery.
  • Meta (Facebook): We share anonymized event data via the Meta Pixel to track ad performance and optimize marketing campaigns.
  • Legal Compliance: We may disclose your data if legally required to do so by Pakistani law or regulatory authorities.

5. Data Retention

We store your personal data only for as long as necessary to meet business, accounting, and legal requirements.

  • Order Records: Retained for up to 2 years to assist with customer service and tax auditing.
  • Marketing Data: WhatsApp and email contact lists are retained until you choose to opt out or request data deletion.

6. Your Rights

As a valued user, you have complete control over your data. You may exercise the following rights at any time:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates to any incorrect or incomplete information.
  • Deletion: Ask us to permanently erase your personal records from our system.
  • Opt-Out: Instantly unsubscribe from our promotional and marketing updates.
  • Withdraw Consent: Revoke your permission for any data processing that relies on your prior consent.

To initiate any of these requests, please contact us using the details provided in Section 9.

7. Data Security

We employ industry-standard technical and organizational safety measures to shield your data from unauthorized access, loss, or alteration. Our website is hosted on secure servers equipped with SSL encryption (HTTPS).

While we strive to maximize security, please note that no method of online transmission or digital storage is 100% secure. In the highly unlikely event of a data breach, we will notify affected users promptly.

8. Changes to This Policy

We may periodically update this Privacy Policy to reflect operational, legal, or regulatory adjustments. Any modifications will be published directly on this page with an updated “Last Updated” date at the top.

We encourage you to review this policy regularly. Continued use of our website post-update signifies your acceptance of the revised terms.

9. Contact Us

For any questions, concerns, or data requests regarding this Privacy Policy, please get in touch with our team: