Overview
Welcome to Martgoz. We are an e-commerce store based in Karachi, Pakistan, operating at www.martgoz.com. We sell Jewellery, Smart Watches, Mobile Accessories, Portable Fans, Analog Watches, and related products — delivered across Pakistan via Cash on Delivery (COD).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us through any channel.
By using Martgoz, you agree to the practices described in this policy.
Information We Collect
We collect only the information necessary to process your orders and improve your shopping experience:
- Personal Details: Full name, phone number, delivery address, and city.
- Order Information: Products ordered, order date, and delivery status.
- Communication Data: Messages sent via WhatsApp, website chat, or any direct message.
- Browsing Data: Pages visited, time spent on the site, device type, and browser — collected via Meta Pixel and standard website analytics.
We do not collect or store credit card or banking information. All transactions are Cash on Delivery (COD).
How We Use Your Information
Your information is used strictly for legitimate business purposes:
- Processing and delivering your orders across Pakistan.
- Contacting you about your order status or delivery updates.
- Responding to your queries via WhatsApp or website chat.
- Improving our website experience and product offerings.
- Running targeted advertising campaigns on Facebook and Instagram through Meta Pixel, to show relevant products to people who may be interested.
Meta Pixel & Advertising
Our website uses the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising on Facebook and Instagram. This tool may:
- Track your actions on our website (e.g., viewing a product, adding to cart, placing an order).
- Help us show relevant ads to you and similar audiences on Meta platforms.
- Collect browsing behaviour data associated with your device or browser.
You can manage your Meta ad preferences at facebook.com/settings.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited cases:
- Delivery Partners: Your name, address, and phone number are shared with our courier/delivery partners to fulfil your order.
- Platform Services: Meta (Facebook/Instagram) receives data via the Pixel as described above.
- Legal Requirements: We may disclose information if required by applicable law in Pakistan.
Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and measure performance. Types of cookies we use:
- Essential Cookies: Required for the website and shopping cart to work correctly.
- Analytics Cookies: Help us understand how visitors use the site (via plugins like WP-Optimize).
- Advertising Cookies: Set by the Meta Pixel to deliver relevant ads.
You can control cookies through your browser settings at any time.
Data Security
We take reasonable steps to protect your personal information. Our website uses SSL encryption, and we limit access to your data to only those who need it to process your order.
However, no online platform can guarantee 100% security. We encourage you not to share sensitive personal information beyond what is needed to place an order.
Your Rights
As a customer of Martgoz, you have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your data, subject to any legal or operational obligations.
- Opt out of receiving marketing messages from us.
To exercise any of these rights, reach out to us via WhatsApp or our website chat.
Data Retention
We retain your order and personal information for as long as necessary to fulfil your order, handle any returns or disputes, and comply with applicable recordkeeping obligations. You may request deletion at any time by contacting us.
Third-Party Links
Our website may contain links to external platforms (e.g., social media pages). This Privacy Policy does not cover those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the updated date at the top of this page will be revised. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch:
Martgoz — Karachi, Pakistan
Website: www.martgoz.com
WhatsApp / Live Chat: Available directly on our website
Facebook & Instagram: @Martgoz